Delivery policies, guarantee and return.
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Pick-up in store is only possible for furniture on display, purchased and brought the same day. Shop and warehouse staff are not authorized to assist you in packing, handling and lifting a product or loading your order into your vehicle. In order to ensure the safety of our customers and our advisers, we have temporarily stopped picking up in stores for all products that require handling by 2 people, depending on the weight and volume. Warehouse pickup is available by appointment only, Monday through Saturday.
Please ensure that the vehicle used for the pickup is suitable for the safe transport of the merchandise in its original packaging. The product warranty applies to merchandise leaving the Kif-Kif Import store in its original packaging.
Kif-Kif Import cannot be held responsible if the goods cannot be loaded in the vehicle due to the dimensions and / or the weight of the goods. Once available, orders must be picked up within 7 days or they will be returned to our warehouse and a weekly storage fee may be charged from the eighth day.The majority of your orders are shipped FREE *, in Montreal and its metropolitan area, using our curbside delivery service. Charges apply for certain heavy and bulky items, for regions far from Montreal and for other provinces of Canada.
The delivery person will leave your order at the edge of the sidewalk, accessible closest to your house or building. All our delivery services, including the White Gloves services, are maintained but adapted to strict sanitary measures.
* Exceptions may apply for products or orders outside formats, special orders.
Accessories and small products
Accessories and small products are delivered by standard shipment with FedEx, UPS or Purolator. Orders are delivered Monday through Friday.
Larger products and / or orders
Larger products and / or orders can be shipped and / or delivered by:- Our delivery teams from Friday to Saturday. The Kif-Kif Import logistics service will communicate with the customer to organize and plan the day of delivery.
- Our partner carriers from Monday or Friday. The delivery person will contact the customer to organize and schedule the day of delivery.
Exceptions to curbside shipping with additional costs:
- Dining tables 80 '' long and over.
- Unique pieces and oversized furniture
It will take about 7-15 business days for delivery depending on your destination.
To take account of public health directives, the organization set up revolves around small teams in order to reduce the number of people in the warehouse. We anticipate additional delays in order processing and delivery times. We thank you for your understanding and your patience. Please note that these times may be longer for deliveries to remote regions and special orders.Kif-Kif Import can offer you, under certain conditions, a personalized delivery and installation service for your furniture:
- without assembly: order unpacked and placed in the rooms of your choice, except for the furniture to be assembled (beds, dining tables, benches, etc.)
and / or
- with assembly: order unpacked, furniture assembled and installed in the rooms of your choice.
We will contact you by email to confirm the day of your delivery as soon as possible.
The day of delivery
-Ensure that the dimensions of the doorways, staircases and the storage space provided are large enough to allow delivery people to handle and move the merchandise without constraint.
-Make sure that the sidewalk and outside access to your home allow our delivery people to work in good conditions (snow removal, open space, etc.)
-Our delivery personnel do not install, disconnect or move furniture or electrical appliances, except for the items indicated on your invoice, and do not carry out any electrical connections, wall or ceiling installation, dismantling of doors or windows and snow removal .
-For safety reasons, our delivery people cannot remove their shoes / boots. We recommend that you protect the flooring in your home. If difficult conditions arise on delivery, our deliverers will ask you to sign a liability waiver document, or to return to the store to choose other items.
We do not issue a refund if the items are not suitable for the intended location on your property.
On the day of delivery, our team of deliverers (or partners) will call you to give you a 4-hour delivery time slot. -
For normal use, our furniture is guaranteed for one year on construction defects. Please note that the grain of natural materials such as wood may vary and this is considered a clean characteristic and not a defect. Wood is a living natural material that can react to the humidity and drought that surrounds it, its contraction and expansion are part of its characteristics.
CHECK MOISTURE!
The movement of wood is most often associated with fluctuations in humidity. Therefore, try to keep the relative humidity in the area of your wood furniture between 30% and 40%, and avoid any sudden temperature difference.
What is not guaranteed:
- Small natural movements of the wood.
- Warping of the wood of less than 0,6% of the width (transverse grain) of the surface of the wood. surface cracks less than 2 mm (1/12 ") wide, deflection of cabinetry product (resin, glue and wood filler) fills above or below the level of the wood surface of less than 2 mm (1/12 ")
- Stumps and other furniture made with planks of wood greater than 3. "Even if they are kiln-dried, there are often deep traces of moisture in these planks of wood when this moisture eventually disappears. the narrowing of the wood will cause additional cracking, since cracks in this type of part are expected, they are not considered a defect.
- Damage caused by misuse or misuse (grease stains, oil, round of heat, use of chemical cleaning products ...)
- All wood components used outdoors or subject to abnormal humidity or prolonged exposure to moisture.
- Shipping damage, unless it is a packaging problem.
- Work performed or damage caused by third party installers. -
Within 7 days of purchase, you can request a credit note for any item that is not suitable for you.
After taking possession of your order, you have 48 hours to request an exchange or a credit note. You must return the product to us in its original packaging, assuming all shipping and / or handling costs. For normal use, our furniture is guaranteed for one year against construction defects.
When receiving your order, please ensure that you have received all of the products ordered. It is recommended that you review your invoice before delivery personnel leave, and advise them of any discrepancies. Please indicate on your invoice any incident that occurred during delivery and contact us as soon as possible. Kif-Kif Import and the carrier will not be responsible for a problematic situation that was not indicated on the invoice. If you notice a defect in your merchandise, keep all its original packaging and contact us by email at info@kifkifimport.com within 48 hours of your delivery to ensure that the appropriate measures are taken.
LOCAL DELIVERY ZONES
- Island of Montreal
- Laval Island
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North Shore
- South Shore
