Most of our products are wood imported from North Africa or Asia. It is a natural plant-based material that is sensitive to moisture and heat changes.
In order to maintain their quality and optimize their longevity, it is important to take care of them. Below is a list of care tips to help keep your furniture shiny.
Most often a clean, soft and lint-free fabric is enough for cleaning. Moisten it with a little water, so that the fabric catches dust without wetting the wood. It is recommended to repeat the operation at most once a week so as not to damage the wood.
We recommend this method rather than the use of existing cleaning products, these may include chemical components. Admittedly, at first they give the illusion of a satisfactory result, but they can hide harmful side effects for wood.
Protection of wood against moisture:
Exposure, especially sudden wood moisture can cause damage to your furniture such as cracks or twists. Thus, it is best not to expose furniture near an air duct so that it does not suffer from changes in air temperature. In winter, the climate is all the harsher and dry, so you have to be particularly careful during this difficult time.
Protection against chemicals, sun and other sources of heat:
Avoid exposing your furniture directly to the sun, the contact of these with the uv ray may discolor or even crack the wood.
Be careful not to put hot objects on the furniture, heat can alter the composition of the furniture and leave traces. This problem can be circumvented by the installation of resistant sub-plates. As soon as a liquid is spilled on the table, it should be observed as soon as possible to prevent the wood from swelling. Be careful, if you place decorative objects, place stamps under them beforehand.
Special case of unvarnished furniture:
Unglazed furniture is more vulnerable, so it deserves special attention. We recommend using teak oil to give new life to your furniture. The ports of the wood will absorb teak oil, the latter will block uv rays and prevent moisture from penetrating the wood.
To use it, it is necessary beforehand the surface to be cleaned is dry, clean without dust. Using a clean, lint-free cloth, apply teak oil with regular, gentle movements. The ideal is to distribute the material in the same way over the entire surface of the furniture.
After about ten minutes, take another cloth and wipe the surface to remove the material, until the table is completely dry. It is important that your movements always work in the direction of making wood.
Wardrobe, lamp, dining table, mirror, sofa ... Whatever products you order, Kif-Kif Import makes every effort to ensure a quality delivery service. The shipping cost is determined based on your order as well as the shipping address and will be provided before finalizing your order.
It will take about 3 to 10 working days for delivery depending on your destination. Please note that these delays may be longer for remote shipments and special orders.
Pickup at a Kif-Kif Import shop or warehouse is FREE. An email will be sent to confirm the arrival of your order at the selected store.
Please make sure that the vehicle used for pick up is suitable for the safe transportation of the goods in their original packaging. The Product Warranty applies to merchandise leaving the Kif-Kif Import Store in its original packaging.
The Kif-Kif Import staff is in no way responsible for loading the goods into your vehicle. Kif-Kif Import can not be held responsible if the goods can not be loaded into the vehicle due to the size and / or weight of the goods. Once available, orders must be picked up within 7 days otherwise they will be returned to our warehouse and weekly storage fees may be billed from the eighth day.
Due to their weight and / or size, some products are only available for home delivery or for pickup - at no cost - at our Montreal warehouse.
Accessories and small products are delivered by standard shipping with FedEx, UPS or Canada Post. Orders are delivered from Monday to Friday, between 8h and 18h. Please note that a signature may be required upon receipt of your order.
Larger products and / or orders are shipped and delivered by our delivery teams or our partner carriers. The order will be available on the side of the street. The carrier will contact you to arrange and schedule the day of delivery.
Kif-Kif Import offers a delivery service and custom installation of your furniture. Our customer service contacts you to agree on a delivery day as soon as possible. On the day of delivery, our delivery team (or partners) call you to give you a delivery time slot. They deliver you, install your furniture and take back the packaging if you wish.
For normal use, our furniture is guaranteed for one year on construction defects. Please note that the grain of natural materials such as wood may vary and this is considered a clean characteristic and not a defect. Wood is a living natural material that can react to the humidity and drought that surrounds it, its contraction and expansion are part of its characteristics.
CHECK MOISTURE!
The movement of wood is most often associated with fluctuations in humidity. Therefore, try to keep the relative humidity in the area of your wood furniture between 30% and 40%, and avoid any sudden temperature difference.
Within a period of 48 hours after the purchase, we can give you a credit note for any item that does not suit you.
If a refund is claimed within this period (except the items in demonstration in our shops or showroom, special orders, whose sale is considered final), a penalty of 20% on the amount of the item (s) is required to cover management fees and losses related to the cancellation of your order. Service fees are not refundable