Delivery policies
Pick up in a shop or warehouse Kif-Kif Import
In-store pick-up is only possible for display furniture, purchased and taken away the same day. Boutique and warehouse staff are not authorized to assist you with packing, handling and lifting a product or loading your order into your vehicle.
In order to ensure the safety of our customers and our advisers, we have temporarily stopped picking in stores for all products that require handling by 2 people, depending on weight and volume.
Once available, orders must be picked up within 5 days or they will be returned to our warehouse and a weekly storage fee may be charged from the sixth day.
Warehouse pickup is available by appointment only, Tuesday through Saturday.
Please ensure that the vehicle used for the pickup is suitable for the safe transport of the merchandise in its original packaging.
Kif-Kif Import cannot be held responsible if the goods cannot be loaded into the vehicle due to the dimensions and / or the weight of the goods.
The majority of your orders are shipped FREE *, in Montreal and its metropolitan area, using our curbside delivery service.
Our logistics department will confirm a delivery date by email. You must be available between 9 a.m. and 20 p.m. on the day of your delivery. The estimate of a time slot of 4 hours will be communicated to you at the latest the day before delivery. * schedule not guaranteed, which may vary depending on road conditions and other events beyond our control.
Charges apply for certain heavy and bulky items, for regions far from Montreal and for other provinces of Canada.
The delivery person will leave your order at the curb, accessible closest to your house or building. All our delivery services, including the White Gloves services, are maintained but adapted to strict sanitary measures.
* Exceptions may apply for products or orders outside formats, special orders.
Accessories and small products
Accessories and small products are delivered by standard shipment with FedEx, UPS or Purolator. Orders are delivered Monday through Friday.
Larger products and / or orders, delivery address outside the local area:
Larger products and / or orders can be shipped and / or delivered by our partner carriers Monday or Friday. The delivery person will contact the customer to organize and schedule the day of delivery.
Exceptions for curbside shipping with additional costs:
- Unique pieces and oversized furniture
It will take around 7 to 15 working days for delivery depending on your destination.
To take account of public health directives, the organization set up revolves around small teams in order to reduce the number of people in the warehouse. We anticipate additional delays in order processing and delivery times. We thank you for your understanding and your patience. Please note that these times may be longer for deliveries to remote regions and special orders.
Kif-Kif Import can offer you, under certain conditions, a personalized delivery and installation service for your furniture in Montreal and its suburbs.
Our logistics department will confirm a delivery date by email. You must be available between 9 a.m. and 20 p.m. on the day of your delivery. The estimate of a time slot of 4 hours will be communicated to you at the latest the day before delivery. * schedule not guaranteed, which may vary depending on road conditions and other events beyond our control. Please note that delivery and shipping companies are not authorized to collect balance payments or service charges.
Additional charges may apply for certain heavy and bulky items, for regions far from Montreal and for other provinces of Canada:
- without installation, unpacking, assembly: 2 or 3 movers deposit your order in the first accessible room of your home.
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- with assembly: 2 or 3 movers install and assemble the product (s) of your order in the desired locations.
The day of delivery
-Ensure that the dimensions of the doorways, staircases and the storage space provided are large enough to allow delivery people to handle and move the merchandise without constraint.
-Make sure that the sidewalk and outside access to your home allow our delivery people to work in good conditions (snow removal, open space, etc.)
-Our delivery personnel do not install, disconnect or move furniture or electrical devices, except for the items indicated on your invoice, and do not carry out any electrical connections, wall or ceiling installation, dismantling of doors or windows and snow removal .
-For safety reasons, our delivery people cannot remove their shoes / boots. We recommend that you protect the flooring in your home. If difficult conditions arise on delivery, our deliverers will ask you to sign a liability waiver document, or to return to the store to choose other items.
We do not issue a refund if the items are not suitable for the intended location on your property.
LOCAL DELIVERY ZONES
- Island of Montreal
- Laval Island
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North Shore
- South Shore
