Furniture care tips

Most of our products are made of wood imported from Asia. It is a natural material of plant origin sensitive to variations in humidity and heat. In order to maintain their quality and optimize their longevity, it is important to take care of them. Below you will find a list of maintenance tips to maintain the shine of your furniture.

CLEANING :
Most often a clean, soft, lint-free cloth is sufficient for cleaning. Moisten it with a little water, so that the fabric catches the dust without wetting the wood.

We recommend this method rather than using existing cleaning products, as these may contain chemical components. Certainly, they initially give the illusion of a satisfactory result, but they can hide harmful side effects for the varnish of your furniture (white spots, varnish "peels", opaque surface, etc.) which do not are not covered by the warranty on our products.

It is also recommended to use cork, wood or silicone trivets, which effectively protect surfaces from heat.

Never iron on your table or any other wooden furniture.

INTERVIEW :
Protection of wood against moisture:
Exposure, especially sudden, of wood to humidity can cause damage to your furniture such as cracks or twisting. Therefore, it is preferable not to expose your furniture near an air duct so that it does not suffer from variations in air temperature. In winter, the climate is even harsher and drier, so you have to be particularly careful during this difficult period. In particularly dry environments, using a humidifier may be beneficial to maintain optimal humidity levels.

Protection against chemicals, sun and other sources of heat:
Avoid exposing your furniture directly to the sun; contact with UV rays may discolor it or even cause the wood to crack.

Be careful not to place hot objects on the furniture, heat can alter the composition of the furniture and leave marks. This problem can be circumvented by installing resistant trivets. Be careful, if you place decorative objects, place pads under them beforehand.

 

 

 

Examples of unsecured alterations

Fondue liquid

Fondue liquid

Fondue liquid

Solvent 

Solvent

Solvent

Heat round

Heat round

Corrosive product 

Corrosive product

Corrosive product

Corrosive product

 

Delivery policies

Pick up in a shop or warehouse Kif-Kif Import

In-store pick-up is only possible for display furniture, purchased and taken away the same day. Boutique and warehouse staff are not authorized to assist you with packing, handling and lifting a product or loading your order into your vehicle.

In order to ensure the safety of our customers and our advisers, we have temporarily stopped picking in stores for all products that require handling by 2 people, depending on weight and volume.

Once available, orders must be picked up within 5 days or they will be returned to our warehouse and a weekly storage fee may be charged from the sixth day.


Warehouse pickup is available by appointment only, Tuesday through Saturday.
Please ensure that the vehicle used for the pickup is suitable for the safe transport of the merchandise in its original packaging.

Kif-Kif Import cannot be held responsible if the goods cannot be loaded into the vehicle due to the dimensions and / or the weight of the goods.


 

The majority of your orders are shipped FREE *, in Montreal and its metropolitan area, using our curbside delivery service.
Our logistics department will confirm a delivery date by email. You must be available between 7 a.m. and 21 p.m. on the day of your delivery. The estimate for a 4-hour time slot will be communicated to you no later than the day before delivery. *schedule not guaranteed, may vary depending on road conditions and other events beyond our control.

Charges apply for certain heavy and bulky items, for regions far from Montreal and for other provinces of Canada.
The delivery person will leave your order at the curb, accessible closest to your house or building.
* Exceptions may apply for products or orders outside formats, special orders.

Accessories and small products
Accessories and small products are delivered by standard shipment with FedEx, UPS or Purolator. Orders are delivered Monday through Friday.

Larger products and / or orders, delivery address outside the local area:


Larger products and / or orders can be shipped and / or delivered by our partner carriers Monday or Friday. The delivery person will contact the customer to organize and schedule the day of delivery.


Exceptions for curbside shipping with additional charge:

- Dining tables 80 '' long and over.
- Unique pieces and oversized furniture

It will take around 7 to 15 working days for delivery depending on your destination.

 

Kif-Kif Import can offer you, under certain conditions, a personalized delivery and installation service for your furniture in Montreal and its suburbs.
Our logistics department will confirm a delivery date by email. You must be available between 7 a.m. and 21 p.m. on the day of your delivery.

The estimate for a 4-hour time slot will be communicated to you no later than the day before delivery. *schedule not guaranteed, may vary depending on road conditions and other events beyond our control. Please note that delivery and shipping companies are not authorized to collect balance payments or service fees.

Additional charges may apply for certain heavy and bulky items, for regions far from Montreal and for other provinces of Canada:

- without installation, unpacking, assembly: 2 or 3 movers deposit your order in the first accessible room of your home.

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- with assembly: 2 or 3 movers install and assemble the product (s) of your order in the desired locations.



The day of delivery

-Ensure that the dimensions of the doorways, staircases and the storage space provided are large enough to allow delivery people to handle and move the merchandise without constraint.
-Make sure that the sidewalk and outside access to your home allow our delivery people to work in good conditions (snow removal, open space, etc.)
-Our delivery personnel do not install, disconnect or move furniture or electrical devices, except for the items indicated on your invoice, and do not carry out any electrical connections, wall or ceiling installation, dismantling of doors or windows and snow removal .
-For safety reasons, our delivery people cannot remove their shoes / boots. We recommend that you protect the flooring in your home. If difficult conditions arise on delivery, our deliverers will ask you to sign a liability waiver document, or to return to the store to choose other items.

We do not issue a refund if the items are not suitable for the intended location on your property.



LOCAL DELIVERY ZONES
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