Guarantee and return
WARRANTY POLICY
For normal use, our furniture is guaranteed for one year on construction defects related to domestic use only.
As you know, the wood species used in the manufacture of our furniture imported from Asia (India, Indonesia, Thailand, etc.) are different from those used in North America. Over the seasons, all furniture undergoes changes, due to changes in temperature and ambient humidity, resulting in slight cracks. All these differences are not defects but on the contrary affirm the particularity of your wooden furniture.
Ready-to-assemble products should be handled with care and caution. Inspect each part and hardware BEFORE assembly. Parts and/or hardware claims must be made BEFORE assembly. Damage resulting from assembly errors and/or mishandling of parts, including scratches, is not covered by this warranty.
CONTROL THE HUMIDITY!
The movement of wood is most often associated with fluctuations in humidity. Therefore, try to keep the relative humidity in the area of your wood furniture between 30% and 40%, and avoid any sudden temperature difference.
Normal characteristics of solid wood furniture
Like any living material, different shades can occur through the finish. Even if the finish used is similar, a variation in color, shade, aspect or tint between several pieces of furniture but also on the same piece of furniture may occur.
As well as knots, woodworking products (wood putty, epoxy, etc.) or assembly lines can be visible through the painted surface and for some pieces of furniture this can be a deliberately sought-after aspect.
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What appears to be an imperfection is actually just an inherent peculiarity of solid wood furniture.
- small natural movements of the wood.
- wood warping of less than 0,6% of the width (cross grain) of the wood surface.
- surface cracks less than 3 mm wide, deflection of cabinetry product (resin, glue and wood filler) fills above or below the level of the surface of the wood by less than 2 mm.
- Stumps and other furniture made with planks of wood greater than 2. "Even if they are kiln-dried, there are often deep traces of moisture in these planks of wood when this moisture eventually disappears. the narrowing of the wood will cause additional cracking, since cracks in this type of part are expected, they are not considered a defect.
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The warranty does not cover:
Examples of unsecured alterations
Fondue liquid |
Solvent |
Heat round |
Corrosive product |
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- all wooden components used outdoors or subjected to abnormal humidity or prolonged exposure to humidity - shipping damage, unless it is a packaging problem - work carried out or damage caused by third-party installers not mandated by Kif-Kif Import |
RETURN POLICY
Within 7 days of purchase, you can request a credit note for any item that is not suitable for you.
After taking possession of your order, you have 48 hours to request an exchange or a credit note. You must return the product to us in its original packaging, assuming the shipping and/or handling costs.
When receiving your order, please ensure that you have received all the products ordered. It is recommended that you review your invoice before the delivery staff leaves, and notify them of any discrepancies. Please indicate on your invoice any incident occurring during the delivery and contact us as soon as possible. Kif-Kif Import and the carrier will not be responsible for a problematic situation that has not been indicated on the delivery note. If you notice a defect in your merchandise, keep all its original packaging and complete the form below or contact us by email at info@kifkifimport.com within 24 hours of your delivery to ensure that the appropriate measures are taken. taken.
