Terms and conditions, privacy policy

Please take a few minutes to read carefully these terms and conditions governing the use of the www.kifkifimport.com website. By using the site www.kifkifimport.com, you explicitly agree to be bound to it. If not, please leave the site.

These Terms of Use are subject to change without notice.

Kif-Kif Import reserves the right to modify and update these conditions at any time without prior notice. We encourage you to review these terms each time you use these sites. Using these sites after such changes constitutes an agreement on your part to adhere to and follow the modalities as modified.

See our policies spreading Delivery policies, guarantee and return.


Use of the website

We provide the website www.kifkifimport.com for the exclusive use of individuals and entities wishing to shop, consider or purchase products and/or services from Kif-Kif Import, transact with Kif-Kif Import, communicate with the company on their own behalf (or, in the case of a gift or business transaction, on behalf of an entity). No information relating to the purchasing preferences of any customer (whether individual or otherwise) may be entered or altered in any way by any third party on behalf of such direct customers. Kif-Kif Import expressly prohibits third parties from acting on behalf of a customer of Kif-Kif Import or any other person or entity without Kif-Kif Import's knowledge and consent. This prohibition aims to protect the privacy and freedom of Kif-Kif Import customers and the personal relationship that we seek to establish with our customers or any other authorized user of this site.

Copyright Notification

All content that you may view on this website, including, for example, all page headers, images, illustrations, graphics, audio clips, video clips and text are the exclusive property of Kif-Kif Import and/or are subject to any trademark, service mark, trade dress, copyright and/or other intellectual property rights or license rights owned by Kif-Kif Import, one of its affiliated companies or to third parties who have obtained a license to use this material from Kif-Kif Import.

All content on the website www.kifkifimport.com is protected by copyright.


We have done our best to ensure that the colors of the products displayed on the site are as accurate as possible. However, since the colors you see depend on your screen, we can not guarantee that the display of any color on your screen is accurate. Many of our product descriptions show the grain of the wood, which can vary from one tree to another and from one product to another.

Product Information

Most of the products displayed on this site are available in any of the Kif-Kif Import stores. In some cases, items displayed as being sold on this site may not be available in our stores. All product dimensions are in inches unless otherwise noted.

Price information displayed

The prices displayed on kifkifimport.com are in Canadian dollars and are valid only in Canada. In some cases, delivery or other costs may be invoiced in addition to the prices displayed on the sites. You will be notified of any additional charges when finalizing your transaction and before your order is shipped to you. In addition, although we do our best to ensure that the estimated taxes for a given order are accurate based on where the order is placed from, an error may occur, in which case we will notify you. said error before finalizing your order and sending it to you. You will be responsible for paying all applicable taxes regardless of the price estimated on the site at the time of your order. Kif-Kif Import reserves the right to cancel an order, to terminate it or not to process it if the price of the goods is incorrect.


This site and all of its content are provided on an "as is" basis without representations or warranties of any kind, expressed or implied, including unlimited warranties on purchase contracts and implied warranties of merchantability or fitness for service. particular use. By using this site, you acknowledge that your use of this site is at your own risk, that you assume full responsibility for all costs associated with all necessary services or repairs related to any equipment that you will use due of your use of our site, and that Kif-Kif Import will not be held responsible for any damage whatsoever related to your use of its site.


You agree to support, indemnify and approve Kif-Kif Import for and against any and all claims, damages, costs and expenses, including legal fees, arising out of or relating to your use of the www.kifkifimport.com website.



Privacy Policy

We have the interests of our customers at heart and respect your privacy. We want to explain to you how we collect, use and disclose information. This Privacy Policy describes our practices in connection with the data we collect from our stores, call centers, websites and distribution centers, whether operated by Kif-Kif Import or our name, including www.kifkifimport.com, and any other site we operate that is associated with this Privacy Policy (hereinafter referred to as "the Site"). This Policy covers Kif-Kif Import and all of our brands. We encourage you to read this Privacy Policy before accessing the Site or providing us with personal information. By using this Site and providing us with personal information, you agree to the terms and conditions hereof.

Updates to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. You can find out when this Privacy Policy was last changed by referring to the caption at the top of the page called Last Update. Any changes to our Privacy Policy will take effect once we have posted the revised Policy on the Site. Use of the Site after such changes means that you agree to the then revised Policy.

Personal Information

"Personal Information" is information that identifies you as an individual. Non-personal information, on the other hand, does not reveal your identity. The manner in which we collect, use and disclose non-personal data is described under "Non-Personal Information" below. Kif-Kif Import and its service providers collect the following personal information:

- Name
- Postal address (including billing and delivery address)
- Phone number
- Email Address
- Driver's license number
- Credit and debit card number

How do we use personal information?

Kif-Kif Import and its service providers may use personal data to:

- Answer your questions and fill in your requests, including contacting you as needed;
- Process and fulfill your order, including to confirm your order and information related to billing, processing and delivery;
- Send you important information about the Site, changes to our terms, conditions and policies, or other administrative information;
- send you information by email, mail, telephone or any other means concerning our products, services, contests, prints and promotions;
- Follow up on our contests, sweepstakes and other promotions (please note that certain contests, sweepstakes and promotions may be subject to additional policies and regulations that may change the way we use or disclose information.) We encourage you to read these In the event of a conflict between these policies or regulations and this Privacy Policy, these policies and regulations will prevail.);
- Help us improve your browsing experience, including obtaining information about your preferences to personalize your experience at Kif-Kif Import;
- Allow you to send messages to your friends through this Site (Please note that by using these features, you confirm that you have the right to provide us with the name and email address of those friends at this end.);

- Analyze trends and statistics related to our activities and properties on the Internet;
- Protect the security and integrity of our activities and properties on the Internet and in any manner that we deem necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with a legal procedure; (c) to respond to requests from public or governmental authorities, including those outside your country of residence; (d) to apply our terms of use; (e) to protect our operations or those of our related organizations; (f) to protect our rights, our privacy, our security or our property and / or those of our related organizations, yours or those of others, and (g) to use the remedies available to us or to limit the damages we could suffer.

How do we disclose personal information?

We may disclose your personal information:

- To our third-party providers that provide services such as website hosting, data analysis, infrastructure provisioning, information technology services, customer service, delivery services, e-mails, audit services and other similar services to enable them to provide these services;
- To our subsidiaries and affiliates (our "Affiliates") for marketing or other purposes;
- To sponsors of contests, draws or promotions;
- To identify you to any person to whom you send messages through the Site;
- Through you, on message boards, chat rooms, profile pages and blogs, or other services where you can post information and content. (Please note that any information you post or disclose through these services becomes public and may be made available to visitors to the Site and to the general public and we urge you to be very careful when deciding to disclose your personal information or other information on the Site.);
- to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer or disposition of a party or all of our business, assets or shares (including in bankruptcy or similar proceedings); and
- when we deem it necessary or appropriate: (a) under applicable law; (b) to comply with a judicial proceeding; (c) to respond to requests from public and governmental authorities including public and governmental authorities outside your country of residence; (d) to apply our terms and conditions; (e) to protect our operations or those of our affiliates; (f) to protect our rights, our confidentiality, our security or our property or those of our affiliates, yourself or any third party; and (g) to enable us to exercise remedies or limit the damages we may suffer.

Non-personal information

Non-personal information we collect "Non-personal information" is information that does not identify us as an individual, such as:

- Navigation information.
- The server log files.
- The information contained in cookies, tracking pixels and other technologies.
- Demographic data and other information provided by you that does not reveal your identity.
- Aggregated information

How do we collect non-personal information?

We and our third party service providers may collect other information in a number of ways including:

- Your browser: Some information is collected by most browsers, such as your Media Access Control (MAC) address, your operating system and version, the resolution of your screen as well as your browser and version.

- Your server log files: An Internet Protocol (IP) address is a number assigned to the computer that you use by your Internet Service Provider (ISP). It is identified and automatically logged in our log files as soon as a user goes to the Site. It also records the length of the visit and the pages read. We use IP addresses for purposes such as calculating the level of use of the Site, helping to diagnose server problems and administering the Site.

- Cookies: cookies allow web servers to transfer data to a computer, among other things for data retention. We and our service providers use cookies and other technologies to, among other things, better serve you with information that better suits you and facilitate access to and use of the Site. We also use them for tracking. If you do not want information to be collected by cookies, you can simply disable them in most browsers. To learn more about cookies, visit http://www.allaboutcookies.org/. By choosing to disable cookies, some features of the Site may no longer be accessible to you.

- Shared local objects Flash (or LSO for "Local Shared Objects"): We and our service providers may use a third-party technology, called Flash, related to our Site and its online content. Flash makes it possible to use shared local objects that allow the administrator of a site or an online content provider (or its service provider) to store certain data on the hard disk of a user whose information on his computer. If you want to ban Flash shared local objects on your computer, you can change your Flash Player settings using the Settings Manager. You can also manage shared local objects by following the instructions in the Global Local Recording Settings panel that can explain how to clear existing LSO data, how to prevent storage of shared local objects on your computer without your consent, and (for 8 Flash Player Versions and More) how to prohibit the storage of shared local objects from a third party. Note: Requiring the Flash player to prohibit or limit Flash shared local objects may reduce the functionality of some Flash applications, some of which are associated with our Site and its online content. We expect our technology and service providers to respect your intent to restrict or prohibit flash shared local objects, but we can not guarantee this.
- Web beacons and other similar technologies: Web beacons (also known as Internet Beacons and Invisible GIFs) are small images that may be used by us or our service providers in certain pages of the Site and certain HTML-formatted e-mail messages for, between other, allow you to view the pages of the Site on certain devices and operating systems, track the actions of users of the Site and recipients of emails, measure the success of our communications and compile statistics on the use of the Site and the response rate. Web beacons can collect data on the pages, functions and links that the visitor has access to, as well as the IP address, browser type and operating system of their computer.
- You: we may collect demographic information such as your location and other information such as your preferred means of communication, gender and date of birth when you submit this information. You could also provide information on important events such as a wedding, a birth or the purchase of a new home. We also record data on your orders, purchases, exchanges, returns, wish lists and gift registers. These do not identify you personally, unless they are combined with your personal information.
- Aggregated Information: We may use your personal information in ways that do not personally identify you or any other user of the Site, for example by using your personal information to calculate the percentage of our users who live in a particular telephone area. This aggregate information does not identify you personally or any other user of the Site.

How do we use and disclose non-personal information?

This information does not identify you, we can use and communicate it for all purposes. Sometimes we may combine this other information with personal information (for example, we may combine your name and postal code). In such a case, the result of this combination will be treated by us as personal information.

- Third parties and third party sites

If you provide personal information to third parties (for example, through third-party applications or services directly or indirectly related to this Site), the collection, use and disclosure of such information will be in accordance with the Privacy Policy. about the privacy of these third parties and not ours. We recommend that you familiarize yourself with the privacy policies and practices of these sites.



We use reasonable organizational, technical and administrative measures to protect the personal information under our control. For example, we use the secure SSL encryption protocol for our order system. Unfortunately, no data transmission over the Internet or on a data storage system can be safe at 100%. Use caution when transmitting personal information to wireless access points or public networks. If you have reason to believe that your interaction with us is no longer safe (for example, if you suspect that the security of any account you have at home has been compromised), please inform us immediately of the problem by contacting us. (See the "Contact Us" section below).


Your choices about how we use and share your personal information. You have several options as to how we use and disclose your personal data:

- Stop receiving promotional emails (such as news, special offers and sales events) from us by clicking on "Unsubscribe" in any promotional email or by contacting us (see section " To contact us "below). If so, please include your full name and the same email or mailing address you use to register or order from Kif-Kif Import. We will endeavor to process your request for promotional emails within five business days.

- Share your personal data with affiliates, promotional partners and other third parties for marketing purposes: if you no longer want us to share your personal information with our affiliates, promotional partners and other third parties for marketing purposes, you just let us know (see the "Contact Us" section below). If so, please include your full name and indicate the information you would like to stop sharing, including whether it is a) affiliates, b) promotional partners or c) both. We will endeavor to process your request within 90 days.

We will do our best to access your request as soon as possible. Please note that if you choose to no longer share your personal information, we will not be able to delete your data from the database of our subsidiaries or independent third parties to which we have previously disclosed your personal information (as of taking into account your request). In addition, please note that if we grant your request not to disclose your personal data to our affiliates or to independent third parties, we may continue to send you important administrative messages, which you can not block from receiving. . For example, we may contact you by phone, email or mail to send you information or to ask you questions about your order.

How can you access and modify your personal data?

We respect your desire to change the information we have collected about you. You may review your personal information or ask us to update it (see the "Contact Us" section below). In doing so, please specify the information you want to change. We will endeavor to respond to your request within a reasonable time. Please note that we may not change the information stored in the databases of our affiliates, promotional partners and other third parties to whom we have previously submitted your personal information.

Use of the Site by minors.

The Site is not intended for persons under the age of thirteen (13). Under no circumstances should minors disclose personal data through this Site.


The Site is administered and controlled by us from Canada and is under the jurisdiction or laws of any state, country or territory other than Canada.

Join us

If you have any questions about the Privacy Policy, want to change your promotional communications preferences, want to change your personal information or want to order, please contact us:

By email to info@kifkifimport.com

By mail :
Kif-Kif Import
9600 Best suite 530, H2N 2E3 Montreal,
Quebec - Canada

Email communications are not always secure. For this reason, be careful not to include sensitive information or credit card numbers in your messages.

Delivery policies

Pick up in a shop or warehouse Kif-Kif Import

In-store pick-up is only possible for display furniture, purchased and taken away the same day. Boutique and warehouse staff are not authorized to assist you with packing, handling and lifting a product or loading your order into your vehicle.

In order to ensure the safety of our customers and our advisers, we have temporarily stopped picking in stores for all products that require handling by 2 people, depending on weight and volume.

Once available, orders must be picked up within 5 days or they will be returned to our warehouse and a weekly storage fee may be charged from the sixth day.

Warehouse pickup is available by appointment only, Tuesday through Saturday.
Please ensure that the vehicle used for the pickup is suitable for the safe transport of the merchandise in its original packaging.

Kif-Kif Import cannot be held responsible if the goods cannot be loaded into the vehicle due to the dimensions and / or the weight of the goods.


The majority of your orders are shipped FREE *, in Montreal and its metropolitan area, using our curbside delivery service.
Our logistics department will confirm a delivery date by email. You must be available between 9 a.m. and 20 p.m. on the day of your delivery. The estimate of a time slot of 4 hours will be communicated to you at the latest the day before delivery. * schedule not guaranteed, which may vary depending on road conditions and other events beyond our control.

Charges apply for certain heavy and bulky items, for regions far from Montreal and for other provinces of Canada.
The delivery person will leave your order at the curb, accessible closest to your house or building. All our delivery services, including the White Gloves services, are maintained but adapted to strict sanitary measures.
* Exceptions may apply for products or orders outside formats, special orders.

Accessories and small products
Accessories and small products are delivered by standard shipment with FedEx, UPS or Purolator. Orders are delivered Monday through Friday.

Larger products and / or orders, delivery address outside the local area:

Larger products and / or orders can be shipped and / or delivered by our partner carriers Monday or Friday. The delivery person will contact the customer to organize and schedule the day of delivery.

Exceptions for curbside shipping with additional costs:

- Dining tables 80 '' long and over.
- Unique pieces and oversized furniture

It will take around 7 to 15 working days for delivery depending on your destination.
To take account of public health directives, the organization set up revolves around small teams in order to reduce the number of people in the warehouse. We anticipate additional delays in order processing and delivery times. We thank you for your understanding and your patience. Please note that these times may be longer for deliveries to remote regions and special orders.


Kif-Kif Import can offer you, under certain conditions, a personalized delivery and installation service for your furniture in Montreal and its suburbs.
Our logistics department will confirm a delivery date by email. You must be available between 9 a.m. and 20 p.m. on the day of your delivery. The estimate of a time slot of 4 hours will be communicated to you at the latest the day before delivery. * schedule not guaranteed, which may vary depending on road conditions and other events beyond our control. Please note that delivery and shipping companies are not authorized to collect balance payments or service charges.

Additional charges may apply for certain heavy and bulky items, for regions far from Montreal and for other provinces of Canada:

- without installation, unpacking, assembly: 2 or 3 movers deposit your order in the first accessible room of your home.


- with assembly: 2 or 3 movers install and assemble the product (s) of your order in the desired locations.

The day of delivery

-Ensure that the dimensions of the doorways, staircases and the storage space provided are large enough to allow delivery people to handle and move the merchandise without constraint.
-Make sure that the sidewalk and outside access to your home allow our delivery people to work in good conditions (snow removal, open space, etc.)
-Our delivery personnel do not install, disconnect or move furniture or electrical devices, except for the items indicated on your invoice, and do not carry out any electrical connections, wall or ceiling installation, dismantling of doors or windows and snow removal .
-For safety reasons, our delivery people cannot remove their shoes / boots. We recommend that you protect the flooring in your home. If difficult conditions arise on delivery, our deliverers will ask you to sign a liability waiver document, or to return to the store to choose other items.

We do not issue a refund if the items are not suitable for the intended location on your property.